Prescription service
Send the prescription first, then the order is built around it. A prescription-only item is never dispatched on the strength of a tick-box declaration: a pharmacist reads the document, matches it against the product, the strength and the quantity you asked for, and only then releases the order. The check normally takes under a working day. Nothing is charged until it clears, and if the prescription and the request do not line up, you are contacted rather than sent something close enough.
What counts as a usable prescription
A prescription is usable when four things are legible: the prescriber's name and registration or licence number, your name, the medicine with its strength and quantity, and the date it was issued. A photograph taken on a phone is fine as long as all four survive the compression — most rejected uploads fail on the date or on a handwritten strength that could be read two ways, not on image quality in general.
Repeat prescriptions are accepted while they remain in date. Prescriptions issued by a prescriber outside your own country are accepted where the law allows it, but they are checked more slowly because the registration number has to be verified against a different register. A prescription that has already been dispensed in full elsewhere cannot be used again here.
How to send it
Attach the file to an e-mail to [email protected], quoting the product name and the pack size you want from the pharmacy catalogue. PDF, JPG and PNG are all accepted. If you are ordering more than one medicine on the same prescription, send it once and list the items — splitting it across several messages slows the check down rather than speeding it up.
You will get a written confirmation that states the exact product, strength, pack size and price before any payment is taken. That figure is what you pay; it does not move afterwards.
The check runs on working days, Monday to Friday, 9:00 to 19:00 Italian time. A prescription that arrives on Friday evening is read on Monday morning and nothing is charged in the meantime, so an order sent over a weekend is queued rather than lost.
When the pharmacist comes back to you
Three situations account for nearly every query. The first is a strength mismatch — a prescription for sildenafil 50 mg against an order for the 100 mg pack. That is not treated as a rounding error and the larger pack is not released; either the prescriber amends the prescription or the order is rebuilt at the prescribed strength. The second is an interaction visible on the prescription itself: a nitrate alongside a PDE5 inhibitor is the clearest example, and that order is stopped outright, not flagged and shipped. The third is quantity — a prescription covering thirty tablets does not release a 360-tablet pack, however much cheaper the unit price looks.
None of these are judgements about you. They are the checks that make the difference between a pharmacy and a shop.
The question can also be put the other way round, before anything is sent: who performs the check. What this site publishes about that pharmacist, and what it does not, is set out on who we are, together with the public registers in which any dispensing pharmacy can be verified by the person buying from it — the state boards of pharmacy licence databases, reached through the FDA BeSafeRx locator. That check applies to this site as readily as to any other, and it is meant to.
Over-the-counter items
One product in the catalogue does not need any of this: aciclovir cream 5%, which goes straight into the basket. Everything else is prescription-only and follows the route above — including the chewable, effervescent and oral-jelly forms, because changing the format does not change the legal status of the molecule inside it.
If you do not have a prescription
Then the next step is a consultation, not a workaround. In the sexual-health categories especially, a prescriber will usually want to know about blood pressure, cardiac history and current medication before writing anything — and in a fair number of cases the useful answer is not a tablet at all. The clinical sexology and psychotherapy pages describe the alternative route, and the first consultation at the studio is free and carries no obligation.
We do not issue prescriptions, and no part of this service is a substitute for seeing a prescriber. What it does is make sure that once you have one, the medicine you receive is the one that was written for you.
The conditions this service runs under are written out rather than implied: terms of sale for how an order is formed and cancelled, privacy and your data for what happens to a prescription once it has been read, and who we are for the practice behind the catalogue, including what this site does and does not publish about the pharmacist who performs the check.
Questions
Can I send a photograph instead of the original prescription?
Yes. A photograph taken on a phone is accepted as long as the prescriber’s details, your name, the medicine with its strength and quantity, and the date all stay legible. Uploads are usually rejected for an unreadable date or an ambiguous handwritten strength rather than for image quality in general.
How long does the pharmacist check take?
Normally under one working day, counted Monday to Friday. Dispatch follows the same or the next working day, and nothing is charged until the check has cleared; a prescription sent at the weekend is read on Monday.
What happens if the prescription is refused?
You are contacted and told why, and no payment is taken. Where the mismatch is a detail — a strength that differs from the one ordered, an expired date — it can usually be resolved with the prescriber rather than starting again.
Can I send a prescription written for someone else?
Only if the order is for that person. The prescription has to name whoever will take the medicine, and the delivery address has to be theirs or one they have agreed to. A prescription in your name cannot be used to obtain medicine for anybody else.
Do over-the-counter items need a prescription too?
No. Items classed as over the counter are released without one, although a pharmacist still reviews the order before it is dispatched.